Our standard check-in time is 3 pm and check-out out is 12 noon. Early check-ins and late check-outs are subject to availability.

If rooms are not available for early check-in or late check-out, you are welcome to use the hotel facilities. Have breakfast, use the swimming pool, fitness center, sauna or steam room. Avail promotional rates at the Spa.

You can reach us within 35 minutes drive from Dubai International Airport (35km) and 70 minutes from Abu Dhabi International Airport (120km).

Yes, we offer airport transfer services. The one-way price is AED425 for our hotel Tesla. 

Yes, you will need to let us know if you require an airport/hotel transfer.

Yes, complimentary valet parking is available for guests using the hotel facilities, for up to six hours with a minimum spend of AED 100 and AED 20 per hour thereafter. Non-validated tickets will be charged AED 50 and overnight parking AED 200

At check-in you will be required to pay a pre-authorisation via Credit card or cash deposit. This is held for any incidental charges like restaurant dining, beverages or telephone charges which you may charge to your room during your stay.

If there is no outstanding balance at the time of your departure, the full amount of security deposit will be refunded to you.

Residences

At check-in, guests will be required to pay a pre-authorisation amount to cover incidental charges such as dining, beverages or telephone charges. This can be paid via a credit card or cash. 

• AED,2000 – 1 night
• AED4,000 – 2 nights
• AED5,000 – 3 nights and above

If you prefer to provide assurance with your credit card then a pre-authorisation of the room stay and taxes + AED500 per room per night will be charged to your credit card. If you are making the deposit by cash, then it will be room & taxes + AED500 per room per night plus an additional AED500 deposit as a guarantee for damages.

Via Credit Card

The credit card must be under the name of the guest who has made the booking unless you have  arranged with the property prior to arrival. While checking-in, you will be asked for your credit card and our staff will request an authorisation for the available money. No amount will be deducted from your credit card during the process (unless otherwise advised by the reservation staff).

Via Cash

While checking-in at the resort, you will be requested to pay the full amount of your entire stay (less the deposit already paid), upfront. If we do not find any outstanding charges at the time of check-out, the security deposit will be returned to you in full.

NOTE FOR ALL GUESTS

It is a legal requirement that guests must present valid physical Emirates ID OR physical Passport OR physical GCC National ID for check-in. This is applicable for every individual staying in the room or visiting, without exception.

No other ID cards including soft copy of the aforementioned ID cards are accepted as per legal requirements.

Maximum occupancy in any room category booked, includes the main guest + accompany guest + visitors. If the number of occupants designated for a particular room category reaches the maximum limit, no additional guests or visitors would be allowed to stay / visit the room. 

Guests are required to present physical credit card upon check-in for payment & pre-authorization towards room & incidental charges.

Allow us to take care of your stay with us from start to finish through our dedicated concierge service and FIVE Life Experiences desk. Our concierge can arrange table bookings, transportation - including airport transfers - and other special requirements.  
Those looking for something a little different can visit our FIVE Life Experiences desk, located in the lobby. This dedicated service offers a wide range of activities from dune bashing in the dessert to cruising in the Arabian Gulf, skydiving and city excursions.  Guests looking to dine in any one of our restaurants, lounges and nightclubs can also make direct bookings at our F&B desk, also located in the lobby.

Smart casual, business attire, national dress. Swimwear is appropriate on the beach or around the swimming pool and spa area

United Arab Emirate Dirhams (AED)

Maximum occupancy in any room category booked, includes the main guest + accompany guest + visitors. If the number of occupants designated for a particular room category reaches the maximum limit, no additional guests or visitors would be allowed to stay / visit the room.

It is a legal requirement that guests must present valid physical Emirates ID OR physical Passport OR physical GCC National ID for check-in. This is applicable for every individual staying in the room or visiting, without exception.

No other ID cards including soft copy of the aforementioned ID cards are accepted as per legal requirements. Physical Driving license is accepted only for UAE Nationals.

It is a legal requirement that guests must present valid physical Emirates ID OR physical Passport OR physical GCC National ID for check-in. This is applicable for every individual staying in the room or visiting, without exception.

No other ID cards including soft copy of the aforementioned ID cards are accepted as per legal requirements. Physical Driving license is accepted only for UAE Nationals.

Maximum occupancy in any room category booked, includes the main guest + accompany guest + visitors. If the number of occupants designated for a particular room category reaches the maximum limit, no additional guests or visitors would be allowed to stay / visit the room. 

Guests are required to present physical credit card upon check-in for payment & pre-authorization towards room & incidental charges.

We have no loud music policy post 10 pm. We would request you to please refrain from playing loud music in or outside your room after 10 pm to avoid inconvenience to other guests and residences.

Speakers whether small or big are not allowed to be carried to any room category. The same can be stored under storage at bell desk.

Smoking inside any room category is strictly not permissible.

An ashtray is provided should you wish to smoke outside on your balcony / terrace.

Shisha is strictly not permissible inside the room in the balcony / terrace.

This policy is strictly enforced, any guest found in breach of the hotel’s non-smoking policy will be charged penalty fees of AED 1000 (minimum charge).

All items in the room are available for purchase. Should any item be taken from the room on departure or anything found damaged, the price of the item will be charged to the credit card on file.

Self-parking is not permissible. We have valet services operational 24 hours for your assistance.

You can choose from our comfortable pillow menu range. Our pillows are microfibre-filled and hypoallergenic.

We offer Superior and Luxe Rooms, plus a range of Suites. You will get a stand-alone bathtub and shower in all rooms and a separate living room is available in all suites.

This depends on the type of package you have selected. All Bed & Breakfast guests receive complimentary breakfast. Room Only guests will be charged for breakfast.

Yes, all rooms have fully stocked mini-bars. We call them refreshment centres which have been custom designed to complement the room interiors.

Extra beds are available on request at an additional charge of AED 150 per bed per night.

Yes, the entire property has fast Wi-Fi available.

Absolutely. Our guests have good network coverage throughout the hotel

On the ground floor and in The Spa there are shopping and gifting choices for a variety of purposes. Some of the world’s most famous shopping centres are close to the hotel.

All rooms feature a market-leading inbuilt, reliable electronic card lock, plus manual dead-locking system

Yes, Dubai and Abu Dhabi have representation of most countries either by embassy or consulates.

There is a 5% value-added tax + 7% municipal charge for stay + 10% service charge for dining and spa treatments, plus an AED 20 tourism charge per bedroom, per night.